Nagad88 Privacy Policy

Purpose of this Privacy Policy

This Privacy Policy aims to inform you about how we collect and process your data while using our website. Our platform is not designed for children, and we do not knowingly collect personal data from individuals under the age of 18. You must review this Privacy Policy in conjunction with any other privacy policies we may provide during specific instances of data collection or processing to ensure you are fully informed about how and why we use your information.

Who We Are and How to Contact Us

This website and app are operated by Nagad88, a company registered under the relevant laws governing online betting in Bangladesh. Nagad88 serves as the controller of your data, determining how it is processed and for what purposes. We take our responsibilities as a data controller seriously and are dedicated to safeguarding your personal information. For any questions regarding this Privacy Policy or requests related to your data rights, please contact us. You have the right to file complaints with the relevant data protection authority at any time; however, we encourage you to reach out to us first so we can address your concerns.

Changes to the Privacy Policy and Users’ Duty to Inform Us of Changes

We regularly review this Privacy Policy, with the most recent update indicated at the bottom of this page. The personal data we hold about users must be accurate and current. We kindly request that you inform us promptly if any of your information changes while maintaining an account with us.

Your Rights

Under data protection laws, you have several rights regarding your data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Erasure: Request deletion of your data when there is no valid reason for us to continue processing it.
• Objection: Object to processing based on your specific situation if it impacts your rights and freedoms.
• Restriction: Request suspension of processing in certain scenarios, such as verifying accuracy or when processing is unlawful but you do not want it erased.
• Transfer: Request transfer of your data in a structured format to you or a third party.

To exercise these rights, please contact us. Accessing your data is free; however, we may charge a reasonable fee for repetitive or excessive requests. We may need to verify your identity before processing requests and aim to respond within one month. Complex requests may take longer, and we will keep you updated.

Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on these links or enabling connections may allow third parties to collect or share personal data about you. We do not control these external sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

The Data We Collect About You

Personal data refers to any information that can identify an individual. This does not include data that has been anonymized. We collect personal information directly from you, such as when you register for a Nagad88 account or contact customer support. Additionally, we gather information from publicly available sources and third parties, including social media platforms.

We categorize the types of personal data we collect as follows:

• Identity Data: Includes your first name, last name, username, marital status, date of birth, and gender.
• Photographs: Includes identification documents collected for identity verification.
• Contact Data: Consists of your billing address, home address (if different), email address, and phone number.
• Financial Data: Covers your bank account and payment card details.
• Transaction Data: Details about deposits and withdrawals from your Nagad88 account and services used on the website.
• Technical Data: Information such as your IP address, browser type, login data, time zone settings, and device information.
• Profile Data: Includes your usernames, passwords, service usage history, interests, preferences, and feedback.
• Usage Data: Information about how you interact with our website and services.
• Marketing and Communications Data: Your preferences for receiving marketing communications from us and third parties.

We also collect Aggregated Data, which is statistical or demographic data that does not identify individuals. For instance, we may aggregate Usage Data to determine the percentage of users accessing a specific feature. However, if we combine Aggregated Data with personal data in a way that identifies you, we will treat this combined data as personal data by this Privacy Policy.

Importance of Providing Personal Data and Methods of Collection

If you fail to provide personal data that we are required to collect by law or under our contract with you, such as the terms outlined in our User Terms and Conditions, we may be unable to fulfill that contract. This could prevent you from placing bets or accessing certain services, and we may need to cancel the product or service you are trying to access. We will inform you if this occurs.

Using your data

We may share your data with various parties for the purposes outlined in this Privacy Policy.

Internal Third Parties: This includes other companies within our group that act as joint controllers or processors, providing services such as IT support, customer service, and system administration.

We may share your data with:

• IT service providers and system administrators.
• Third parties that license essential software for Nagad88, such as casino game providers.
• Payment solution providers to facilitate deposits and withdrawals.
• Identity verification providers to prevent fraud.
• Marketing communication facilitators acting on our behalf.
• Professional advisers, including lawyers, bankers, auditors, and insurers.
• Tax authorities, regulators, and government agencies that require reporting of processing activities.
• Potential buyers or partners in the event of a sale, transfer, or merger of parts of our business.

We ensure that all third parties respect the security of your data and comply with applicable laws. Our third-party service providers are only permitted to process your data for specified purposes and according to our instructions.

Data Security

We implement appropriate security measures to protect your data from accidental loss, unauthorized access, alteration, or disclosure. Access to your personal data is restricted to employees, agents, contractors, and third parties who need it for business purposes, and they are required to process your data under our instructions and maintain confidentiality. We have procedures in place to address any suspected data breaches and will notify you and relevant regulators as required by law.

Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. In cases of complaints or potential litigation, we may retain your data longer. When determining retention periods, we consider the nature of the data, potential risks from unauthorized use, processing purposes, and applicable legal obligations. You may request deletion of your data under certain circumstances; see section 14 for details. We may also anonymize your data for research or statistical purposes, allowing us to use it indefinitely without further notice.